Return & Refund Policy
At ByteFigure, we deliver high-quality software products and digital services including website design & development, mobile apps, web applications, cloud solutions, and custom software. Due to the nature of digital products and services, our return and refund policy is designed to ensure fairness and clarity for our clients.
1. Digital Products & Software
All software products, downloadable tools, licenses, and pre-built solutions are non-refundable once delivered, except in cases of technical defects or delivery errors.
- If a software product is defective or not as described, clients can request a replacement or a technical fix.
- Clients should report issues within 7 days of purchase to be eligible for support or refund consideration.
- Activated licenses, completed downloads, and customized software implementations are non-refundable.
2. Web & Mobile App Services
For custom website development, mobile app projects, and other digital services:
- Refund requests must be submitted within 7 days of invoice issuance if the service has not been delivered as agreed.
- Partial refunds may be considered if work has commenced or milestones have been completed.
- Customized solutions and ongoing development work are non-refundable once the project has started; however, issues can be resolved via support.
3. Hosting, Maintenance & Cloud Services
For web hosting, server management, cloud infrastructure, or maintenance services:
- Refunds for prepaid hosting or cloud services are only available if the service is not active or has not been provisioned.
- Ongoing maintenance or performance optimization charges are non-refundable once services have been delivered.
- Any service interruptions should be reported immediately to our support team for resolution.
4. Reporting Issues & Support
If you experience issues with any of our software products or services:
- Contact our support team at bytefigure59@gmail.com with your order number and detailed description of the issue.
- Our team will respond within 24-48 hours to provide assistance, fixes, or guidance for resolution.
5. Contact Us
For questions about returns, refunds, or service issues, please reach out to bytefigure59@gmail.com or call +91-8953592854. We aim to ensure your experience with ByteFigure’s digital solutions is smooth, reliable, and satisfactory.
